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Need support for your mesh nebulizers or have questions? Please browse through our knowledgebase below to get quick help.
We are always happy to help answer your inquiries and will respond the same business day. Try out ProNebu today for the best mesh nebulizers on the market.
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There are two ways to operate it:
- Insert 2 x AA batteries
- Plug-in a USB cable (you may use a powerbank)
It’s very easy. Lift up the battery cover from the bottom to remove it. Insert two AA batteries, using the plus (+) and minus (-) guides in the AA battery pack battery compartment to insert the batteries in the proper direction.
No. Pronebu nebulizer is intended for single patient use only. We recommend ordering separate nebulizers for each family member.
Just a matter of minutes! The total time will vary based on how much liquid is poured into the cup and the type of medication that you are prescribed. A treatment with a standard unit dose of 3ml should take between 5 and 7 minutes to complete.
Pronebu nebulizer operates quietly with less than 35dB noise level.
Yes. Pronebu nebulizer is suitable for children under adult supervision.
No. Do not tilt the device more than 45 degrees during treatment as this might prevent the nebulizer from completely nebulizing all the medication in the chamber.
The maximum fill level in the Pronebu medicine cup is: 8 ml
When dealing with medications with low liquid volume, we recommend adding in isotonic saline solution to make the quantity at least 3-4ml for better nebulization. Always follow the instructions of your physician. Be sure to contact your physician if you have questions about your medication.
Yes. We provide you with two masks – an adult mask and a child mask. You also get a mouthpiece inside the package. If using the mouthpiece, DO NOT inhale into the nebulizer. Remove your mouth from the mouthpiece when exhaling. Extra masks can be orders separately, just contact our support team to place an order.
Cleaning your Pronebu nebulizer is a breeze:
1. Remove the mouthpiece and any accessories
2. Add 6ml of distilled water to the medicine chamber
3. Run a full cycle through the neb
4. Shake out any remaining drops of allow to air dry.
Follow the steps listed above for cleaning the nebulizer, but add 2 to 3 drops of white vinegar and run the cycle. Do not inhale this solution. After this solution is nebulized, run one more cycle of just distilled water. Wipe out the medicine cup with distilled water to ensure there is no vinegar residue left over.
Please visit this page to initiate the process of return/refund.
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Returns, Refunds, and Warranty Claims
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